1. Open-ness and transparency
Owen Cripps & Co. Pty Ltd referred to in this policy as “Owen Cripps”, “we”, “our” or “us”) is committed to protecting your privacy and respect and uphold your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (“Privacy Act”). By using this website or providing us with your personal information, you agree to, and consent to the collection, use, holding and disclosure of personal information by Owen Cripps as set out in this policy.
2. Personal information
Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion. Personal information we may collect from you includes, without limitation, your name, address, email address, telephone number(s).
3. Collection
Owen Cripps will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, Owen Cripps will only collect personal information about you directly from you. Owen Cripps will not collect personal information unless the information is reasonably necessary for our functions and activities.
Personal information may be collected by Owen Cripps in a number of circumstances, including when you:
- make an enquiry with us via email or telephone;
- visit our websites;
- lodge an enquiry or application in relation to any of Owen Cripps’ products or services;
If you use a pseudonym when dealing with us or you do not provide identifiable information Owen Cripps may not be able to provide you with any or all of our services as requested. If you wish to remain anonymous when you use our website, do not sign into it or provide any information that might identify you.
Owen Cripps requires individuals to provide accurate, up-to-date and complete personal information at the time it is collected.
4. What does Owen Cripps do with your personal information?
In addition to any purpose notified to you at the time of collection, Owen Cripps uses your personal information for the purpose for which it has been provided, for reasonably related secondary purposes and for the purpose of:
- providing our products and services to you
- our internal management, analytics and tracking needs
- keeping your Owen Cripps customer history updated, including with a record of products you previously purchased
- responding to any inquiries or comments that you submit to us
- improving our business, products, services or the customer experience
- any other purpose you have consented to; and
- any use which is required or authorised by law.
5. Disclosure of personal information
Owen Cripps may disclose your personal information:
- to third-parties we ordinarily engage for the above purposes;
- any entity to whom you have consented to Owen Cripps disclosing your personal information to; and
- any entity to whom we are required or authorised to disclose your personal information to in accordance with the law.
6. Access and Management
You may request access to your personal information Owen Cripps holds about you, or seek correction of it, by contacting our customer service team. See section 8: Contact information.
If you believe that Owen Cripps holds personal information about you in our customer database that is not accurate, complete, up-to-date, relevant or information that is misleading, then you may request its amendment and Owen Cripps will respond to your request within a reasonable time. Owen Cripps will not charge you for correcting your personal information.
Owen Cripps will take reasonable steps to protect the personal information it holds from misuse, interference and loss and from unauthorised access, modification or disclosure.
7. Opting Out / Unsubscribe
At any time you may opt out of receiving marketing communications you have previously subscribed to. Unless you opt out, your consent to receive direct marketing communications from us and to the handling of your personal information as detailed above, will continue. Each of our marketing emails will have an unsubscribe function which will allow you to unsubscribe from all future marketing communications. You can opt out from receiving marketing communications at any time by emailing:
8. Contact information
If you require further information regarding this policy or wish to make a complaint about a breach of the APPs by Owen Cripps, please contact us by email below.
For mail enquiries or complaints, please send mail to Attn: The Manager, Owen Cripps & Co., 52/566 Gardeners Rd, Alexandria NSW 2015.
A senior member of staff will review your complaint within 5 business days and respond to you in writing advising what action(s) we will take as a result of your complaint.